Refund policy
RETURN & REFUND POLICY
Effective September 21, 2026This Return & Refund Policy applies to purchases made from Tumaini Enterprises LLC d/b/a AfroKouture through www.afrokouture.com.
30-DAY RETURN WINDOW
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received. Original tags and packaging should be included where applicable. Proof of purchase is required.
To request a return, contact info@afrokouture.com before sending the item back. Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
For ordinary returns, including change-of-mind returns, the customer is responsible for arranging and paying for return shipping.
AfroKouture does not charge a restocking fee for eligible returns.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact info@afrokouture.com promptly with your order number and, when appropriate, photographs of the issue.
If the issue is confirmed, AfroKouture will provide instructions for resolving it. This may include replacement, refund, or return shipping at AfroKouture’s expense, as appropriate.
REFUNDS
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow up to 10 days after approval for the refund to be received. Your bank or payment provider may require additional processing time.
Original shipping charges are not refundable unless the return results from an error by AfroKouture or the product arrived damaged or defective.
EXCHANGES
AfroKouture does not process direct exchanges.
If you would like a different item, size, color, or style, return the original eligible item in accordance with this policy and place a new order for the replacement item. Product availability is not guaranteed.
NON-RETURNABLE ITEMS
Certain products may be non-returnable for health, hygiene, safety, customization, or other clearly disclosed reasons. Any item designated as final sale or non-returnable will be identified as such before purchase.
CANCELLATIONS
Orders begin processing after they are placed. If you need to request a cancellation, contact info@afrokouture.com as soon as possible.
Cancellation requests are not guaranteed once an order has entered fulfillment or shipped.
CONTACT
Tumaini Enterprises LLC d/b/a AfroKouture
37 N Main Street, Suite 105
Bel Air, MD 21014
United States
Phone: (443) 616-3302
Email: info@afrokouture.com